Privacy Policy
Tutorsbridge.co.uk is owned and operated by Joen Group Limited, a limited liability company registered in England and Wales under company number 12965000. The registered address is 4, Waverly Close, Llandough, South Glamorgan, CF64 2PQ. We are registered for VAT under number 370603027. Any reference to "we", "us" and/or "our" within this policy refers to Joen Group Limited. We are registered with the Information Commissioners Office (ICO).
We respect your privacy and are committed to protecting your personal data. This privacy policy explains your privacy rights and how we look after your personal data when you:
- visit our website (regardless of where you visit it from);
- use our web platform services as a customer, student, or tutor; or
- contract with Joen Group Limited in any other capacity (e.g., supplier).
1. Important Information and Who We Are
Purpose of this Privacy Policy
This privacy policy aims to inform you how we collect and process personal data through your use of our web platform or if you contract with us as a customer, student, tutor, or third-party supplier.
Our web platform is not intended for anyone under the age of 18. Parents or legal guardians must use the platform on behalf of children. We only collect data relating to children receiving music tuition through our platform.
This privacy policy supplements other notices and is not intended to override them.
Controller
We are the controller responsible for your personal data. Contact our Data Privacy Manager:
- Entity: Joen Group Limited
- Email: jose@tutorsbridge.co.uk
- Postal Address: Joen Group Limited, 4, Waverly Close, Llandough, CF64 2PQ
You may also contact the ICO at www.ico.org.uk.
Changes to the Privacy Policy
Last updated: 5th February 2025. Keep us informed of changes to your personal data.
Third-Party Links
Our platform may include links to third-party websites and apps. We do not control their privacy practices and encourage you to read their policies.
2. The Data We Collect About You
We may process the following types of personal data:
- Identity Data: First name, last name, username, title, DOB, gender, photograph.
- Contact Data: Address, email, phone numbers.
- Financial Data: Limited financial info for account management; payment handled via Tide or e-conomic.
- Transaction Data: Payment details and service purchases.
- Technical Data: IP address, browser, device, OS, time zone.
- Profile Data: Username, password, preferences, survey responses, profile photo.
- Usage Data: How you use our website/services.
- Marketing Data: Your communication preferences.
Special Categories & Safeguarding
We do not collect sensitive personal data such as race, religion, sexual orientation, or health information, except for safeguarding obligations or criminal conviction checks for tutors, which are provided voluntarily.
3. How We Collect Your Data
Methods of collection:
- Direct interactions: forms, account registration, surveys, feedback, competitions.
- Automated technologies: cookies, browsing patterns, analytics.
- Third parties or public sources: e.g., social media.
4. How We Use Your Personal Data
We process data under these legal bases:
- Performance of contract
- Legitimate interests
- Legal obligations
- Consent (limited cases)
Purposes & Legal Basis
| Purpose/Activity | Type of Data | Lawful Basis |
|---|---|---|
| Create account | Identity, Contact, Profile | Contract & Legal Obligation |
| Process & deliver services | Identity, Contact, Financial, Transaction, Marketing | Contract & Legitimate Interest |
| Manage relationship | Identity, Contact, Profile, Marketing | Contract, Legal Obligation & Legitimate Interest |
| Prize draws, surveys | Identity, Contact, Profile, Usage, Marketing | Contract & Legitimate Interest |
| Website/admin operations | Identity, Contact, Technical | Legitimate Interest & Legal Obligation |
| Advertising & analytics | Identity, Contact, Profile, Usage, Marketing, Technical | Legitimate Interest |
5. Marketing
Marketing communications are sent only if you have requested them or not opted out. Third-party marketing sharing is limited to anonymous Facebook advertising.
- Adjust preferences in your account
- Use opt-out links
- Contact us directly
6. Cookies
We use cookies for security, analytics, advertising, and functionality.
| Cookie Key | Description |
|---|---|
| __cf_bm | Distinguishes humans from bots for valid analytics |
| XSRF-TOKEN | Site security against Cross-Site Request Forgery |
| laravel_session | Identifies user session |
| __stripe_sid / __stripe_mid | Calendly meeting scheduler cookies |
| _ga, _gat, _gid | Google Analytics tracking |
| ANONCHK | Ad usage tracking |
| VISITOR_INFO1_LIVE | YouTube preferences |
| Other cookies | Advertising & analytics tracking |
7. Disclosures & Third Parties
- Tide: Payment processing (no card info stored)
- Intercom: Customer support
- HMRC: Legal reporting obligations
- Trust ID: Identity verification & KYC
- Active Campaign: Marketing emails
- YouTube: Embedded tutor videos
- Personnel Checks: Enhanced DBS checks via Ucheck
- Stripe: Historical payments (anonymized)
- Cloudflare: Network & DDoS security
8. International Transfers & Data Security
Some third parties are outside the UK. We ensure protection via adequate jurisdictions or contractual safeguards. We implement technical & organisational measures to secure personal data.
9. Data Retention
We retain personal data only as long as necessary to meet legal, regulatory, or operational requirements.
10. Your Legal Rights
- Access your data
- Correction
- Erasure
- Object to processing
- Restrict processing
- Data portability
- Withdraw consent
Requests are usually free and responded to within one month. We may ask for additional info to verify identity.
